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Privacy Policy


High Rapid Networks cares about your privacy and protecting your personal information. It is also important to us to provide a Privacy Policy that clearly outlines what information we collect and how it is used.

Scope of Privacy Notice.

This Privacy Policy applies to High Rapid Networks products and services including its website highrapid.com (the “Website”) and subscription internet services (together “Services”). This Privacy Policy does not apply to non-High Rapid Networks products and services that you may access or use through High Rapid Networks platforms.

Personal Information We Collect and How It’s Collected.

To provide the Services, High Rapid Networks collects certain personal information. This can include information that does not personally identify you — such as device numbers, IP addresses, and account numbers. It may also include information that does personally identify you, such as your name, address, email address, and telephone number.

High Rapid Networks collects some of this information directly from you such as when you provided information to us via our website or by signing up for Services such as when you:

  • Signup for Services
  • Create an account
  • Provide billing information for payment services
  • Communicate with High Rapid Networks

High Rapid Networks also collects information automatically when you use Services. This includes device numbers and IP addresses. High Rapid Networks does not collect any information about customer’s web usage, sites visited, or customer logs.

High Rapid Networks uses Cookies to collect data. Cookies are small text files that are stored on a user’s device. This technology is used to help customize your experience on the Website and for marking and analytics purposes. More information about Cookies and how to delete them can be found at www.aboutcookies.org. However, deleting cookies may change how you experience the Website.

How and When We Use Information Collected.

High Rapid Networks uses the information we collect to provide Services, communicate with you, and process payments. We also use it to improve our Services and to ensure a secure online environment.

When and With Whom We Share Information.

High Rapid Networks does not sell your information. We also share personal information with others when it’s needed to provide you with Services, including credit reporting agencies. We also share personal information with others:

  • When you direct us to do so, including to authorize other users on your account
  • When required by law or to respond to legal process
  • To protect our property rights or the safety of our employees, our customers, or other individuals

High Rapid Networks shares information with trusted third-party vendors for billings, collections, and processing payments.

How We Protect Your Information.

High Rapid Networks uses technical, administrative, and physical safeguards to protect the information we collect from unauthorized access. This includes the use of encryption to protect electronic submissions of information on the Website. Although High Rapid Networks takes the safeguarding of your personal information seriously, no security measures at 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.

How Long We Keep Your Information.

If you are a customer, High Rapid Networks keeps information needed to provide the Services for as long as you are a subscriber. If you no longer subscribe to the Services, High Rapid Networks still may need that information for business and legal requirements, such as to protect against fraud, calculate taxes, or respond to legal requests. High Rapid Networks may store this information in its database for up to seven (7) years. Other information is deleted automatically after a set period, often set by law, unless we are legally required to hold it longer, such as for pending litigation. High Rapid Networks destroys information when it is no longer needed.

How to Access and Correct Information in Our Records.

If you are a customer, you have the ability to see and submit corrections by accessing your account via the Website.

Changes and Updates to this Privacy Policy.

High Rapid Networks reserves the right to make changes to this Privacy Policy as our business needs and those of our customers change. High Rapid Networks will post any changes to this Privacy Policy on the Website. If High Rapid Networks materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our Privacy Policy and keep yourself informed of our practices.

How to Contact Us with Questions About this Privacy Policy.

You may contact us at [email protected]