Scope of Privacy Notice.
Personal Information We Collect and How It’s Collected.
To provide the Services, High Rapid Networks collects certain personal information. This can include information that does not personally identify you — such as device numbers, IP addresses, and account numbers. It may also include information that does personally identify you, such as your name, address, email address, and telephone number.
High Rapid Networks collects some of this information directly from you such as when you provided information to us via our website or by signing up for Services such as when you:
- Signup for Services
- Create an account
- Provide billing information for payment services
- Communicate with High Rapid Networks
High Rapid Networks also collects information automatically when you use Services. This includes device numbers and IP addresses. High Rapid Networks does not collect any information about customer’s web usage, sites visited, or customer logs.
How and When We Use Information Collected.
High Rapid Networks uses the information we collect to provide Services, communicate with you, and process payments. We also use it to improve our Services and to ensure a secure online environment.
When and With Whom We Share Information.
High Rapid Networks does not sell your information. We also share personal information with others when it’s needed to provide you with Services, including credit reporting agencies. We also share personal information with others:
- When you direct us to do so, including to authorize other users on your account
- When required by law or to respond to legal process
- To protect our property rights or the safety of our employees, our customers, or other individuals
High Rapid Networks shares information with trusted third-party vendors for billings, collections, and processing payments.
How We Protect Your Information.
High Rapid Networks uses technical, administrative, and physical safeguards to protect the information we collect from unauthorized access. This includes the use of encryption to protect electronic submissions of information on the Website. Although High Rapid Networks takes the safeguarding of your personal information seriously, no security measures at 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.
How Long We Keep Your Information.
If you are a customer, High Rapid Networks keeps information needed to provide the Services for as long as you are a subscriber. If you no longer subscribe to the Services, High Rapid Networks still may need that information for business and legal requirements, such as to protect against fraud, calculate taxes, or respond to legal requests. High Rapid Networks may store this information in its database for up to seven (7) years. Other information is deleted automatically after a set period, often set by law, unless we are legally required to hold it longer, such as for pending litigation. High Rapid Networks destroys information when it is no longer needed.
How to Access and Correct Information in Our Records.
If you are a customer, you have the ability to see and submit corrections by accessing your account via the Website.
You may contact us at [email protected]